Privacy Policy

Last updated: 20 August 2026

The Plough Inn Finstock (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, theploughinnfinstock.co.uk, contact us, make an enquiry or make a booking for our pub or accommodation.

1.Who we are

The data controller responsible for your personal information is:

The Plough Inn

Finstock

Oxfordshire

UK

OX7 3BY

Website: theploughinnfinstock.co.uk

Email: guywallis01@gmail.com

Telephone: 01993 868333

If you have any questions about how we use your personal information, please contact us using the details above.

2. What information we collect

Depending on how you interact with us, we may collect some or all of the following information:

  • Your name

  • Email address

  • Telephone number

  • Address or postcode

  • Booking details, including dates of stay and accommodation booked

  • Information relating to your visit or reservation

  • Dietary or accessibility information that you choose to provide

  • Information contained in messages, enquiries or correspondence you send to us

  • Payment and transaction information where applicable

  • Information about your preferences relating to your booking or visit

  • Technical information about your device and how you use our website, including information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we collect your information

We may collect personal information when you:

  • Make an accommodation or pub-related enquiry

  • Contact us by email, telephone, social media or through our website

  • Make or manage a booking

  • Stay at our accommodation

  • Visit the pub

  • Sign up to receive marketing communications, where applicable

  • Use our website

  • Interact with our social media pages

  • Provide information to us voluntarily

We may also receive information from third parties involved in processing your booking, such as online booking platforms.

4. How we use your information

We may use your personal information to:

  • Process and manage accommodation bookings

  • Respond to enquiries and requests

  • Contact you about your booking or visit

  • Provide the services you have requested

  • Process payments and maintain appropriate financial records

  • Manage our relationship with you as a customer

  • Deal with complaints or queries

  • Improve our website, services and customer experience

  • Keep our business records up to date

  • Meet our legal and regulatory obligations

  • Protect our business, customers and property

  • Send marketing communications where you have given appropriate consent or where we are otherwise legally permitted to do so

We will not use your personal information for purposes that are incompatible with those described above unless we are required or permitted to do so by law.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.Depending on the circumstances, we may rely on:

Contract

Where we need to use your information to enter into or fulfil a booking or provide a service you have requested.

Legal obligation

Where we need to process information to comply with a legal requirement, such as accounting, tax or other regulatory obligations.

Legitimate interests

Where processing is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and interests.

Consent

Where you have actively given us permission to use your information for a particular purpose, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw that consent at any time.

6. Booking information and third parties

If you make a booking through a third-party booking platform, your personal information may be collected and processed by that platform in accordance with its own privacy policy.

We may receive information from booking platforms that is necessary for us to provide your accommodation or other services.

We may also share relevant information with third parties where this is necessary to operate our business, process payments, provide services, meet legal obligations or protect our legitimate interests.

We do not sell your personal information.

7. Payments

Where payments are made through a third-party payment provider, your payment information may be processed directly by that provider.

We do not normally need to store your full payment card details ourselves.

Payment providers will process your information in accordance with their own privacy policies and terms.

8. Marketing

We may occasionally contact customers with information about The Plough Inn, including news, events, offers or promotions.

Where required by law, we will only send electronic marketing communications where you have provided consent or another lawful basis for doing so applies.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.

9. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies, such as analytics or marketing cookies, may be used to understand how visitors use our website or to provide additional functionality.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the cookie controls provided on our website.

For more information about the specific cookies used on our website, please see our Cookie Policy.

10. How long we keep your information

We only keep personal information for as long as we reasonably need it for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

The length of time we retain information will depend on the type of information and why we need it.

For example, booking and financial records may need to be retained for longer than general enquiries because of legal and accounting requirements.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

11. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Sharing your information

We may share personal information with trusted third parties where necessary to operate our business or provide services to you.

These may include:

  • Booking and accommodation platforms

  • Payment providers

  • Website hosting and technology providers

  • Email or communication providers

  • Professional advisers, where necessary

  • IT and technical support providers

  • Government bodies, regulators, law enforcement or other authorities where we are legally required to do so

We only share information where there is a legitimate reason to do so and, where appropriate, we take steps to ensure that third parties protect your information appropriately.

13. Your rights

Under UK data protection law, you have a number of rights in relation to your personal information.

Depending on the circumstances, these include the right to:

  • Ask us for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information where there is no good reason for us to continue processing it

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain types of processing, including direct marketing

  • Ask us to transfer certain information to another organisation

  • Withdraw consent where we are relying on consent to process your information

These rights are subject to certain legal exceptions and conditions.

If you would like to exercise any of your rights, please contact us using the details in Section 1.

14. How to make a complaint

If you have concerns about how we have used your personal information, we would encourage you to contact us first so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

You can find information about making a complaint on the ICO’s website: Information Commissioner’s Office (ICO)

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be published on this page and the “Last updated” date at the top of the policy will be amended accordingly.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

The Plough Inn
Finstock
Oxfordshire
UK
OX7 3BY

Email: guywallis01@gmail.com

Telephone: 01993 868333

We will do our best to respond to your request as soon as reasonably possible.